Frequently Asked Questions
About Time to Escape FAQ
Mon-Thu: 12:00 pm – 10:30 pm*
Fri: 12:00 pm – 11:45 pm
Sat: 9:15 am – 11:45 pm
Sun: 9:15 am – 10:30 pm*
*Sun-Thu: Please be aware that if we haven’t received a booking for 7:30 pm or later, we may close early. We recommend booking in advance to ensure a game!
For team building and private events, we can accommodate dates and times outside of normal operating hours with advance notice. Contact our team for further details.
Our escape games are accessible for all audiences, but we have guidelines for minors:
- Anyone under 18 will need a parent or guardian to sign an onsite electronic waiver.
- Kids aged 13-15 can play without an adult in the room, but an adult must remain in the neighborhood with a cell number on file in the event that adult supervision is required.
- Kids 12 and under must be accompanied by a paying adult.
- For family groups with children 7 and under, we recommend upgrading to a private experience (book the room just for your group). This is to ensure the best experience for everyone.
- Kids 4 and under are free!
We highly recommend booking ahead of time to secure the room and time preferred. Walk-ins are welcome, but subject to availability. To book a reservation, click a location to book for:
Escape games are paid at the time of booking either online or over the phone. We accept credit, debit, and Paypal. For team building or private events, we accept checks for prepayment. We do not accept cash (with the exception of beverage purchases in our Chattanooga location only).
Our rooms vary by capacity ranging from 8 to 15. If you’d like to book for a higher number of players, please call the location you’d like to book for below:
We offer shared experiences – multiple groups can book into the same escape room. To upgrade to a private experience, select “book entire escape room” before selecting a game time during your booking process and the remaining spots will be blocked out at a 50% discount.
In our Downtown Atlanta location, our Outdoor Escape Rooms are private by default so you’ll be exploring iconic Atlanta areas with just your group.
For birthday parties, private events, or team building events, contact our Event Coordinator at (678)705-4320 ext. 4, or fill out an event form here.
Yes, we love hosting large events and team building events! We have a dedicated full-time Events Manager to help coordinate all of the details for you. Contact us by calling (678)705-4320 ext. 4, or fill out an event form here.
Our Brookhaven Atlanta location is 1.5 miles from Lenox mall. Click here for directions to our location: 1441 Dresden Dr Suite 230, Atlanta, GA 30319
Our Downtown Atlanta location is located in The Hub inside Peachtree Center. The easiest way to navigate is to look up Metro Cafe on your GPS, then enter through the sliding glass doors directly next door. Time to Escape is the first business you will encounter on your right. Our address is: 231 Peachtree St NE, Suite B19, Atlanta, GA 30303
Click the image below to enlarge a map of parking and our location:
Our Chattanooga location is on the second floor, above Taziki’s Mediterranean Café on Market Street. Click here for directions to our location: 432 Market St, Chattanooga, TN 37402
Click the image below to enlarge a parking map and our location:
In our Brookhaven Atlanta location, we have free valet service after 4pm in the lot behind the building. There are also several lots and street parking in the area. We are located on the second floor above Valenza, and the elevator can be found in the middle of the building on the parking lot side.
In our Downtown Atlanta location, there’s parking available at the International Garage and the Peachtree Center Garage (#2 and #4 on the parking map below). We are located inside the Hub at Peachtree Center, next to the Andrew Young International Boulevard entrance. Put Metro Diner into your GPS to find us the fastest. Enter through the PTC entrance on Andrew Young International Blvd and we will be on the right just past the entrance.
Click the image below to enlarge a map of parking and our location:
In our Chattanooga location, there’s parking available in several nearby lots as well as street parking. You can park on Cherry street and come down 5th street to Market street. Street parking is free after 6pm Monday through Saturday and all day on Sunday. We are located on the second floor above Taziki’s Mediterranean Café, and the stairs can be found on Market Street next to Taziki’s.
Click the image below to enlarge a parking map and our location:
Yes, give the gift of adventure! Our gift card vouchers are good at any Time to Escape location. Click a location to purchase our gift cards from:
After purchase, a link will be emailed to you – click that link to design the gift card, then download, and then to print out or email the gift card to the recipient. Gift cards are valid for one year following the purchase date. Give us a call if you have any questions or if you would prefer to purchase over the phone.
We do not allow cancellations – however, you can reschedule your game up to 4 hours before your reservation time. To reschedule, follow the link provided in your confirmation email, or give us a call.
We do not provide refunds for missed bookings. If you arrive too late or are unable to make your reservation, you may choose to “stand by” for a later booking that same day (subject to availability). You can remain on “stand by” until the end of the same day as your original booking.
We can reschedule your game up to 4 hours before your reservation time. To reschedule, follow the link provided in your confirmation email, or give us a call.
Please arrive 15 minutes before your game time for check-in, which includes signing waivers, restroom breaks, and a briefing by your Game Guide about rules, game play, and background story for the escape room.
We recommend arriving 15 minutes before your game time for check-in, but if you’re running behind, please give us a call to update us on your ETA.
- If you are more than 5 minutes late, the experience may start without you. We will usher you into the room, but you may not have the full 60 minutes of time remaining.
- If you are more than 15 minutes late, you will not be allowed to join the game. This would either give you too little time to complete the experience, or interrupt others in the room who are already in progress.
We do not provide refunds for missed bookings. If you arrive too late or are unable to make your reservation, you may choose to “stand by” for a later booking that same day (subject to availability). You can remain on “stand by” until the end of the same day as your original booking.
We do not allow cell phones inside the rooms (including flashlight use). You’re welcome to step out of the room to make or take calls/texts at any point. We do encourage you to disconnect for the hour you’re with us, and become fully immersed in your adventure.
We do not allow photos or audio/video recordings in any of our rooms. Don’t worry, there will be photo opportunities at the end of the experience with fun props and signs to make those photos even better!
We follow current CDC guidelines regarding Covid safety precautions.
We offer shared experiences – multiple groups can book into the same escape room. To upgrade to a private experience, select “book entire escape room” before selecting a game time during your booking process and the remaining spots will be blocked out at a 50% discount.
Yes, service animals are allowed on all three locations.
Yes, all of our rooms with secondary rooms have alternative entrances that are full size doorways. Please notify your Game Guide of any accommodations beforehand and they will help to ensure a smooth game.
Yes! We newly added Outdoor Escape Rooms to our Downtown Atlanta location with more coming soon to other locations. Outdoor Escape Rooms are refreshing adventures that combine the challenge of escape room puzzles with a scenic walking tour. Learn more about Outdoor Escape Rooms.
Our Mobile Escape Rooms travel to events regularly, not limited to Atlanta or Chattanooga, but all over Georgia and Tennessee. We have multiple rooms to choose from, depending on your preferences. Learn about what Mobile Escape Rooms we have to offer.
About Escape Rooms FAQ
An escape room is a live-action adventure game where teams work together to complete an operation with the goal to escape the room before the time limit runs out. To advance through the game, teams must discover clues, solve puzzles, and work together to reveal the mystery to escaping.
In our Downtown Atlanta location, we offer Outdoor Escape Rooms in addition to our traditional escape rooms. These escape experiences combine all the fun of traditional escape rooms with scenic walking tours to historic parts of Atlanta. Read more about the differences between an Outdoor Escape Room and a traditional escape room.
Our escape room prices vary depending on the day of the week*:
Mon-Thur: $31 per person
Fri & Sun: $33 per person
Sat: $35 per person
*excluding Saving Christmas, which is $26 per person everyday
To upgrade to a private experience, select “book entire escape room” and remaining spots are blocked out at a 50% discount of ticket price.
Each escape game typically has a 60 minute time limit (although you might escape sooner if you’re quick witted). Our escape games are all hour long experiences with the exception of Saving Christmas, which is a 45 minute adventure.
At Time to Escape, we offer two options when playing our escape games: casual (unlimited hints, all about the fun) or competitive (3 hints, leaderboard eligibility). Pick which mode you prefer and our Game Guides will cater the experience to you. Once you get into the room, your goal is to uncover clues and solve puzzles to escape before the time limit runs out. Game Guides will always be there to help if you get stuck.
Here are our tips for beating an escape game:
- Collaborate and communicate – work together with your teammates by dividing and conquering. Split up to search for clues, but share with all team members the clues you find.
- Organize your clues – it’s helpful to create organized piles of clues you’ve discovered so they’re easy to access when you need them. Once a clue has been used, separate it from unused clues.
- Stuck for more than 5-10 minutes? Consider asking your game guide for a hint.
Each room varies in difficulty (check the room page for rating) that range from easy to hard. Whether you’re a newbie or a seasoned pro, all audiences can enjoy this experience. To help adjust a specific room’s difficulty, try out our casual game mode where you get unlimited hints and all the fun. Alternatively, kick it up a notch with competitive game mode where you’re limited to 3 hints and eligible for the leaderboard.
Don’t worry if you didn’t escape in time! Our goal is to maximize the fun in our escape rooms and our Game Guides do their best to help along the way. We welcome you to come back and try again next time!
Our escape games are designed to entertain and challenge, rather than scare. There are no loud noises, no jump-scares, and nothing horror-themed. Expect the experience to be thrilling, suspenseful, and tons of fun!
Our rooms are appropriate for all audiences (family and kid friendly). Although, our escape games are challenging even for adult groups – our Game Guides will help cater the experience to your group.
No, if you need to leave for any reason, you’re welcome to step out. The escape games are designed with safety in mind, first and foremost. All escape rooms are closely monitored by our staff, and any doors that are locked will have an emergency exit button.
The experience isn’t physically taxing, but we do recommend wearing comfortable clothing to move about in.