Frequently Asked Questions

Location and Pricing

What is the cost per person?

The current ticket price per person is $29 for any one of our escape rooms.

We do not charge for participants 4 years old or under, but we do recommend small children are with family groups in a private escape room.

What if I want to do second a escape room in the same day? Is there a discount?

We are glad you asked! Second escape room in the same day is only $18 per person plus tax!  No rescheduling is allowed for the second escape experience, however.


What are your hours of operation?
  • Sunday-Thursday: 12pm to 9:30pm
  • Friday: 12pm to 10:30pm
  • Saturday: 12pm to 10:30pm

We also open at custom dates and times for scheduled Team Building and Private events.

Are there any age restrictions?

We have no age restrictions – anybody can play! Though a parent or guardian will also need to sign an onsite electronic waiver for anyone under 18. We do not charge for participants 4 years old or under.

Additionally, children under 12 must be accompanied by an adult. Children aged 13-17 may play without an adult in the room, but an adult must remain on-site in the event adult supervision is required. Our employees may request that an adult join a room in progress to bring supervision of the children into the room.

For groups with young children (7 and under) we recommend booking the room just for your group. This is to ensure the best experience for everyone. Please call us to discuss your specific circumstance, or select “private event” at the booking screen.

Do I need to book an appointment to play?

We highly recommend making a reservation before you come. This way, your slots are secured for the time block you choose. Walk-ins are welcome, but we cannot guarantee availability without a prior reservation.

What forms of payment are accepted?

We accept most types of credit and debit card. You can book online for a room and time of your choice, or you can call us to book over the phone. We do accept checks for prepayment of Team Building or other Special Events.

How many people can be in the rooms at one time?

The our player maximum is 10 for Sabotage: Chattanooga 1944 and Locker Room Lockdown: Mascot Rescue rooms and player maximum for Secret Agent room is 8 participants. We have no minimum – we’ve had groups of just one go through our rooms. If you’d like to book for a higher number of players, please call us at (423) 414-2527.

Is it possible to play with just my group?

Absolutely! To book a private experience, you will need to reserve all available slots for your selected time block in the room of your choice. You can do this online by selecting “book entire escape room”, or by calling us at (423) 414-2527.

If you are interested in booking a room for a birthday party, large gathering, or team building event, please call us at (423) 414-2527, or submit an event request or, lastly email us for more information specific to you at [email protected]

What is your change and cancellation policy? Do you give refunds?

We do not allow cancellations. You are welcome to change your reservation at any time up to four hours before your reserved time slot. You may change the time and date of your booking by following the link provided in your confirmation email, or giving us a call at (423) 414-2527, provided there is four hours or more before your reservation time.

We do not provide refunds for missed bookings. However, if you arrive too late or are unable to make your reservation, you may choose to “Stand By” for a later booking that same day. If a game is about to begin, and slots are available for you and your party, you can join that game! You may remain on “Stand By” until the end of the same day as your original booking.

What time should I arrive?

We recommend arriving 15 minutes before your start time. This leaves plenty of time to sign waivers, use the restroom, and be briefed by your Game Master about rules, gameplay, and expectations.

What happens if I am running late?

We recommend arriving 15 minutes before your start time, but if life happens and you’re running behind, try to give us a call and update us on your ETA. If you are more than 5 minute late, the experience may start without you. We will usher you into the room, but you will not have the full 60 minutes of time remaining.

If you are 15 minutes late or less, you may join the game already in progress. However, if you are more than 15 minutes late, we cannot allow you to join. This would either give you too little time to complete the challenge, or interrupt a game in progress, and we don’t want to take away from the players’ immersive experience.

We do not provide refunds for missed bookings. However, if you arrive too late or are unable to make your reservation, you may choose to “Stand By” for a later booking that same day. If a game is about to begin, and slots are available for you and your party, you can join that game. You may remain on “Stand By” until the end of the same day as your original booking.

How do I get to Time to Escape?

We are located434 Market St, Chattanooga, TN, 37402. We are on the second floor, above Taziki’s Mediterranean Café.  The stairs to the second floor are on the left side of the building.

Parking is available in many nearby lots and also on the street.  The lot across Market street and another across 5th street to the south are the closest.  You can park on Cherry Street and come down either 4th or 5th to Market.  Here is a link to our custom map showing paid and FREE parking locations: parking map

Public Transportation: Both the Northbound and Southbound Electric Shuttle commute along Broad St making several stops. The nearest shuttle stop is at Jack’s Alley, just a block from Time to Escape. Simply walk from the shuttle stop, on one end of Jack’s Alley, to the other end and you will find Time to Escape located across the street!

Where do I find parking?

Ample parking options in the area, including free street parking available. Follow this link to a expansive map with parking info.

About Our Escape Rooms

What is an “Escape Room?”

We’re glad you asked! An escape room is a live-action adventure game. Players (that’s you) are locked in a room, and challenged to use objects and elements of the space to solve a series of puzzles in order to escape within a set time limit.

At Time to Escape, you will be placed in a highly realistic, themed room, and will need to use your critical thinking and teamwork skills to solve the mystery inside, escape within one hour, and go down in history as a  “winner” of the room!

What happened to Quest 2 Excape?

Quest 2 Escape was acquired by Time to Escape in the spring of 2018.  We’re bringing new escape experiences including live actor escape rooms to Chattanooga!

How difficult are the games?

The difficulty varies. We have success rate stats on the webpages for each of our rooms. Each room’s page also has a leaderboard highlighting the fastest escapes.

Are there cameras in the escape rooms?

Yes. We use cameras to monitor your live experience. This is how your Game Master will know how to guide you (if you need it!).

What happens if we don’t solve anything?

Not to worry. You will be in contact with your Game Master the entire time, and he or she will provide up to three clues, at your request. We won’t leave you stranded!

Will I be in danger at any point?

Not at all. The rooms are designed with safety in mind, first and foremost. All games are closely monitored by our staff, and players can leave the rooms for any reason at any time.

Will I be locked inside a room with no way to get out in an emergency?

No. You will always have the ability to exit the room to the common area, and move to a safe location in the case of an emergency.

How scary are the games? Are they family friendly?

The rooms are designed to entertain and challenge, rather than scare. There are no loud or sudden noises, nothing “jumps” out at you, and no upsetting themes or imagery are involved. Our rooms are family- and kid-friendly.

Do I need to bring anything?

You do not need to bring anything with you. The experience isn’t physically taxing, but we do recommend wearing comfortable clothes.

Can I take pictures or videos in the rooms?

We do not allow photography or recording of audio or video in any of our rooms. We do, however, take photo(s) at the end of the experience!

Will I be able to use my cell phone?

We do not allow cell phone use inside the rooms. This includes flashlight use. We will provide a bin for players to set their phones in.  The bin will stay in the escape room with you.  If you need to make or take a call or text, please be courteous and step outside of the room to our common area. However, we encourage you to disconnect for the hour you’re with us, and become fully immersed in your adventure.