Frequently Asked Questions

Policies

What are your hours of operation?
  • Sunday-Thursday: 8am to 10pm
  • Friday: 8am to 11pm
  • Saturday: 9:30am to 11pm

Note: We open at custom dates and times for scheduled Team Building and Private events.

What is the cost per person?

The current ticket price per person is $29 before tax for any of our escape rooms. We do not charge for participants 4 years old or under.

What if I want to do second a escape room in the same day? Is there a discount?

We are glad you asked! Second escape room in the same day is only $18 per person plus tax!

Are there any age restrictions?

We have no age restrictions – anybody can play! Though a parent or guardian will also need to sign an onsite electronic waiver for anyone under 18. We do not charge for participants 4 years old or under.

Additionally, children under 12 must be accompanied by an adult. Children aged 13-17 may play without an adult in the room, but an adult must remain on-site in the event adult supervision is required. Our employees may request that an adult join a room in progress to bring supervision of the children into the room.

For groups with young children (7 and under) we recommend booking the room just for your group. This is to ensure the best experience for everyone. Please call us to discuss your specific circumstance, or select “private event” at the booking screen.

Do I need to book an appointment to play?

We highly recommend making a reservation before you come. This way, your slots are secured for the time block you choose. Walk-ins are welcome, but we cannot guarantee availability without a prior reservation.

What forms of payment are accepted?

We accept most types of credit and debit card. You can book online for a room and time of your choice, or you can call us to book over the phone. We do accept checks for prepayment of Team Building or other Special Events.

How many people can be in the rooms at one time?

For The Launch and The Golden Phoenix, our player maximum is 10. For The Grand Zeppelin, our player maximum is 15. If you’d like to book for a higher number of players, please call us at (678) 705-4320.

Is it possible to play with just my group?

Absolutely! To book a private experience, you will need to reserve all available slots for your selected time block in the room of your choice. You can do this online by selecting “Private Event: book entire escape room”, or by calling us at (678) 705-4320.

If you are interested in booking a room for a birthday party, large gathering, or team building event, please call us at (678) 705-4320, or email our Events Staff at [email protected] for more information specific to you.

What is your change and cancellation policy? Do you give refunds?

We do not allow cancellations. You are welcome to change your reservation at any time up to four hours before your reserved time slot. You may change the time and date of your booking by following the link provided in your confirmation email, or giving us a call. If you need to cancel within four hours of your reservation, please call us at (678) 705-4320.

We do not provide refunds for missed bookings. However, if you arrive too late or are unable to make your reservation, you may choose to “Stand By” for a later booking that same day. If a game is about to begin, and slots are available for you and your party, you can join that game! You may remain on “Stand By” until the end of the same day as your original booking.

What time should I arrive?

We recommend arriving 15 minutes before your start time. This leaves plenty of time to sign waivers, use the restroom, and be briefed by your Game Master about rules, gameplay, and expectations.

What happens if I am running late?

We recommend arriving 15 minutes before your start time, but if life happens and you’re running behind, try to give us a call and update us on your ETA. If you are more than 5 minute late, the experience may start without you. We will usher you into the room, but you will not have the full 60 minutes of time remaining.

If you are 15 minutes late or less, you may join the game already in progress. However, if you are more than 15 minutes late, we cannot allow you to join. This would either give you too little time to complete the challenge, or interrupt a game in progress, and we don’t want to take away from the players’ immersive experience.

We do not provide refunds for missed bookings. However, if you arrive too late or are unable to make your reservation, you may choose to “Stand By” for a later booking that same day. If a game is about to begin, and slots are available for you and your party, you can join that game. You may remain on “Stand By” until the end of the same day as your original booking.

How do I get to Time to Escape?

We are located in the Hub at Peachtree Center on the Gallery Level.  We are just inside the entrance on Andrew Young Blvd between Peachtree Center Ave and Peachtree St past Metro Cafe and across from Salata.

Our address is: 231 Peachtree St NE, Suite B19, Atlanta, GA 30303.  There are multiple pay parking options in the area.

Public Transportation: The Peachtree Center MARTA station is on the Red and Gold Line below the Hub. There is no parking at this station. The Atlanta Streetcar stops next to the elevator entrance near Forsyth.

Driving Directions:

From I-75/I-85 heading south:

Take Courtland Avenue exit and continue south to the 3rd traffic light. Turn Right onto Andrew Young International Boulevard. Proceed one block to Peachtree Center Avenue. To park in the International Garage, take the first Left immediately after crossing over Peachtree Center Avenue.

From I-75/I-85 heading north:

Take the Andrew Young International Boulevard exit and follow the signs to Andrew Young International Boulevard. To park in the International Garage, take first Left immediately after crossing over Peachtree Center Avenue.

From I-20 heading east or west:

Follow signs to I-85 north and exit at Andrew Young International Boulevard. To park in the International Garage, cross over Courtland and then Peachtree Center Avenue. Take next immediate Left into the International Garage.

Where do I find parking?

Peachtree Center Avenue Garage – From International Boulevard, move into far left lane. Turn left into the Peachtree Center Avenue Garage just before Peachtree Center Avenue.

International Garage – From International Boulevard, move into the far left lane. Cross over Peachtree Center Avenue. Turn left into the International Parking Garage after Hsu’s Gourmet Chinese.

Courtland Garage – From International Boulevard, turn right on Peachtree Center Avenue. Turn right onto John Portman Boulevard and cross over Courtland Street. The entrance will be on your right.

About Our Escape Rooms

What is an “Escape Room?”

We’re glad you asked! An escape room is a live-action adventure game. Players (that’s you) are locked in a room, and challenged to use objects and elements of the space to solve a series of puzzles in order to escape within a set time limit.

At Time to Escape, you will be placed in a highly realistic, themed room, and will need to use your critical thinking and teamwork skills to solve the mystery inside, escape within one hour, and go down in history as a  “winner” of the room!

How difficult are the games?

The difficulty varies.

Are there cameras in the escape rooms?

Yes. We use cameras to monitor your live experience. This is how your Game Master will know how to guide you (if you need it!).

What happens if we don’t solve anything?

Not to worry. You will be in contact with your Game Master the entire time, and he or she will provide up to three clues, at your request. We won’t leave you stranded! (maybe)

Will I be in danger at any point?

Not at all. The rooms are designed with safety in mind, first and foremost. All games are closely monitored by our staff, and players can leave the rooms for any reason at any time.

Will I be locked inside a room with no way to get out in an emergency?

No. You will always have the ability to exit the room to the common area, and move to a safe location in the case of an emergency.

How scary are the games? Are they family friendly?

The rooms are designed to entertain and challenge, rather than scare. There are no loud or sudden noises, nothing “jumps” out at you, and no upsetting themes or imagery are involved. Our rooms are family- and kid-friendly, although for kids under 8 we recommend they are with a family group and we also request that the room is private for your group only.

Do I need to bring anything?

You do not need to bring anything with you. The experience isn’t physically taxing, but we do recommend wearing comfortable clothes.

Can I take pictures or videos in the rooms?

We do not allow photography or recording of audio or video in any of our rooms. We do, however, take photo(s) at the end of the experience!

Will I be able to use my cell phone?

We do not allow cell phone use inside the rooms. This includes flashlight use. We will provide a bin for players to set their phones in.  The bin will stay in the escape room with you.  If you need to make or take a call or text, please be courteous and step outside of the room to our common area. However, we encourage you to disconnect for the hour you’re with us, and become fully immersed in your adventure.

Do you have a mobile or popup game experience that you can bring to my location? What's up with the Golden Phoenix?

The Golden Phoenix is our mobile/popup game experience.  It will be available at our new Downtown Atlanta Location exclusively over DragonCon weekend.  It features an in-room actor that plays a character that will guide the action along, and will enhance the entertainment.  Online bookings for this experience ARE NOT available,  Please call us or submit an event request here to discuss bringing this experience to your location.  The high points of this experience are: 45 minutes in length, able to be brought to another location for events, is a unique competitive experience terrific for team building, is best played with minimum of 3 participants.